English law shall govern the validity, construction and performance of these terms and conditions and the Guest will submit to the exclusive jurisdiction of the English courts.
In these terms and conditions, the expression ’Guesthouse’ means the Ivanhoe Guesthouse, ’Guest’ means the person, firm or company making a booking or staying at the Guesthouse and ’Management’ means the proprietors of the Guesthouse or their representatives.
The Guesthouse has the right to change or withdraw any Special Offers at any time and without notice. All special offers are subject to availability and fair usage.
The Guesthouse reserves the right to amend the terms and conditions as appropriate, without detriment to guests’ statutory rights.
Should any clarifications be required prior to booking a request should be made to the Guest House to avoid confusion or misunderstanding.
Confirmation of a booking by the Guest is deemed acceptance of these terms and conditions.
We aim to give you every satisfaction during your holiday with us, but please raise any matter of complaint with the Management at the time, or in any event within seven days of returning from your holiday.
Arrivals & Departures
Occupancy shall be from and to the dates listed on your letter of confirmation.
Check-in time is 2pm — 6pm. Please advise us if you are likely to arrive after 7.00pm.
You are requested to vacate your room by 10am on the day of departure.
Numbers of persons occupying a room must not exceed the number stated on the original reservation or the maximum allowed in the room type specified. Any alteration to the numbers specified at the time of booking must be notified to us as soon as possible. We reserve the right to refuse an amended booking.
If keys are taken on your departure from the Guesthouse we will charge £10 to cover the cost of replacement keys and inconvenience.
Late arrivals or early departures will not receive a refund for any holiday missed.
Prices & Tariffs
All prices quoted are based on a “per person per night” tariff unless otherwise stated, and are inclusive of any taxes.
Standard rates include Full English Breakfast (B&B) or Full English Breakfast and Evening Meal (BB&EM). Other meals, snacks, light refreshments and alcoholic drinks are charged as extra unless otherwise stated.
As we have no single rooms we reserve the right to charge a supplement for single occupancy of a bedroom.
No allowances can be made for temporary absence, meals not taken or accommodation vacated before the expiry of the reservation.
Deposits
Provisional bookings by telephone are accepted, but must be confirmed within fourteen days by the payment of a non-refundable deposit. The deposit may be paid by cheque or cash directly to the Guesthouse, or by credit or debit card over the telephone.
The required deposit is normally equal to the cost of the first nights stay per person per night, except for special events, for example Christmas and New Year, and certain weekends throughout the year where a higher deposit would be required.
This deposit should reach us within 14 days of the date of the initial reservation. Failure to make this deposit within the specified time may result in the loss of the reserved accommodation. In exceptional circumstances the Guesthouse may vary this condition to suit specific circumstances. A booking is confirmed only when you have received a written confirmation from us.
Once the Guesthouse has issued confirmation of booking the Guest is responsible for the whole cost of the accommodation reserved.
Minimum Stay
The Management reserve the right to specify that bookings must be for a minimum stay of two nights at any time.
Payment
Payment is accepted using Cash, Cheque supported by Cheque Guarantee Card up to the value of the card (Company Cheques are not accepted unless by prior arrangement), Visa, MasterCard, Delta, Electron, Maestro and Solo. If payment is to be made by cheque and the value of the payment exceeds the value of the Cheque Guarantee Card then payment must be made three days prior to departure.
We do not accept American Express or Diners Club cards. Credit cards, not debit cards, are subject to a 2.5% surcharge.
The full cost of the booking should be made prior to arrival or during check-in.
No Smoking Policy
In line with Government legislation, we are a no-smoking establishment, and for fire safety precautions and for the comfort of all current and future guests, guests are NOT permitted to smoke anywhere in the building.
All cigarette butts must be properly disposed of before re-entering the Guesthouse.
Please note that we reserve the right to charge for any damage caused by guest’s smoking, and may also ask any guest to leave the premises if they do not comply with requests no to smoke inside the building.
In the event of a guest, or guests, smkoing in a bedroom we may also include charging for an additional nights accommodation in order to allow the room to ventilate prior to re-letting plus a charge of £60 towards the cost of complete cleaning & steaming of the bedroom and the laundering of all curtains and bedspreads.
Deliberate de-activation of any part of the fire alarm system will be considered an act of criminal damage.
The Bar
The bar is only open at reasonable times; normally 7pm to 11pm in the evening and during the day if we are around.
External purchases
We would request that no wines, spirits, beers or food are brought into the Guesthouse by guests for consumption on the premises without the express written consent of the Management and for which a charge may be made by the Guesthouse.
No take-away food is permitted in the building unless by prior arrangement with us, and only then if consumed in the dining room. Under no circumstances is take-away food permitted in the bedrooms.
No cooking or other preparation of food should take place in a Guest’s bedroom.
Non-residents
For security reasons only registered guests are allowed upstairs and in guest rooms; if you wish to entertain any other person this must be done with our permission, and said persons are only permitted in the guest lounge, dining room and bar areas.
Damage to Hotel Property
We reserve the right to charge guests the cost of replacement or repair of missing, damaged, or soiled items, caused by the deliberate, negligent or reckless act of guests to the Guesthouse property or structure. Should this damage come to light after the guests have departed, we reserve the right to make a charge to Guest’s credit or debit card, or send an invoice for the amount to the Guest’s registered address.
All costs incurred in the recovery of monies due will be added to the amount owed. These costs will include all legal fees, debt collection fees, small claims fees, sundry disbursements, late payment surcharge and any other amounts spent in the recovery of the debt. We will however make every effort to keep any costs that the Guest would incur to a minimum.
Groups
Where a party of people are booked into the Guesthouse (a party being where more than one room is booked) by a Party Leader then the responsibility for the conduct and actions of all of the members of the party is the responsibility of the Party Leader.
The person making a group booking is ultimately responsible for full payment for all rooms. If numbers in the party vary between date booking made and date of stay, then it is their responsibility to ensure full utilisation of the rooms. The room rate agreed at time of booking shall stand.
To enable us to provide all our guests with an enjoyable and relaxing stay, we will not accept any "Stag" or "Hen" Parties.
Cancellation
We would suggest that guests consider the merits of insurance cover that includes a cancellation risk.
If you wish to cancel your stay, please inform the Guesthouse in writing as far in advance as possible before the arrival date.
Cancellation charges depend upon when we receive your written instruction prior to the date of your scheduled arrival.
| Notice Period | Cancellation Charge |
| 15 days or more | Refund of all monies paid less deposit |
| 5 – 14 days | 50% of total holiday price |
| 4 days or less | 100% of total holiday price |
In the event of you cancelling your stay the Guesthouse will endeavour to re-let the accommodation. However should this not be possible then the person making the reservation remains legally liable to pay for that accommodation and we reserve the right to charge for the full stay booked. In most cases this liability can be covered by insurance, we therefore strongly recommend that holiday cancellation insurance be taken out.
Suitable insurance can be obtained from
Guest First
Rothwell & Towler
66 High Street
HONITON
Devon
EX14 1RT
01404 41234
www.guestfirst.co.uk
Should you decide to curtail your stay no refunds will be given. The booking is accepted on the clear understanding that should the accommodation become unlettable through circumstances beyond the control of the Guesthouse you shall be entitled to a refund not exceeding the amount paid.
The booking is not assignable by the Guest without the prior written consent of the Guesthouse.
Your Personal Details
Your personal details will not be sold on or passed on to third parties.
Pets
We regret that we do not accept pets, other than guide dogs, in which case they should be exercised off the Guesthouse premises.
Parking
The Guesthouse does not accept any responsibility for theft or damage to vehicles and their contents whilst parked on the Guesthouse property. Parking is done entirely at the vehicle owner’s risk. Parking is limited and is available on a "first come, first served" basis; we do not guarantee that off-road parking will be available at any time.
Keys are issued on loan to guests for their convenience and security. Keys must not be loaned to any person other than those occupying the relevant rooms. We welcome all guests and their mode of transport however, we can not guarantee that a covered space will be available for mobility scooters although we will endeavour to provide facilities for recharging of batteries free of charge.
Please respect that there are other people and that there are neighbours so please try to keep noise to a minimum especially at night. The Management reserves the right to judge acceptable levels of noise or behaviour of guests who must take all steps for corrective action as requested by the Management. We will not tolerate foul language, abuse or violence towards us, or any of our guests. The management reserve the right to deny access to any guests who appear to be drunk or under the influence of illegal drugs. Anyone barred access under these conditions will not have the right to any refund. In the event of failure to comply with Management requests, the Guesthouse may terminate the booking immediately without being liable for any refund or compensation. We will not hesitate to call the police if we feel it necessary. Guests shall not arrange for the delivery of or deliver any goods or materials to the accommodation without prior arrangement with the Management. Guests shall not store or place on the premises or on the perimeter any inflammable, combustible or objectionable substances or liquid. It is the policy of the Guesthouse not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Guests are expected to adhere to this policy and the Management may remove from the Guesthouse any person or persons offending against this policy. Other than for death or personal injury caused by the negligence of the Guesthouse, the Guesthouse’s liability to the Guest is limited to the price of the booking. Unless the Guesthouse is liable under the above clause, the Guest indemnifies the Guesthouse from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking. Whilst every precaution is taken to provide for the security and comfort of our guests, guests are responsible for their own property and person. Any loss, damage, theft or accident should be reported immediately. In the event of negligence on the part of the Guesthouse, which gives rise to loss or damage to the property belonging to a guest, the Guesthouse’s limit of responsibility will be limited to £100 for any single article and subject to a total of £200 in the case of any one guest. Breakfast and other meals paid for in advance must be taken at the times stipulated. No refund or part refund can be given for breakfast or other meals not taken at the times stipulated. It is the Guests responsibility to clearly state any personal need or requirement at the time of making a booking. Whilst the Guesthouse will endeavour to meet such requests we cannot guarantee to satisfy all or any such request made. The Guesthouse will be released from all liability to the Guest if the performance of the contract is prevented by any cause whatsoever beyond the control of the Guesthouse. Property left at the Guesthouse upon departure will be kept for four weeks, after that time it will be disposed of at a local charity shop. If you require the items to be sent to you we will return the items upon receipt of a letter agreeing to cover the cost of post and packaging.Security
Mobility Scooters
Behaviour
Discrimination
Liability
Meals
Vegetarian, special needs and requests
Force Majeure
Guest Property
